Booting from a NetBoot utility disk and clearing the contents of the following cache folders on the user’s boot drive:ĥ. Renaming /Users/username/Library/Application Support/Microsoft to /Users/username/Library/Application Support/Microsoft_backup to force the OS to create a new /Users/username/Library/Application Support/Microsoft folder with default settings.Ĥ. Moving all of the various com.microsoft preference files and the Microsoft folder from /Users/username/Library/Preferences to the folder I had set up on the Desktop.ģ. Result: Word launched fine and without errors while logged in from the local admin.Ģ. Logging in as my local administrator to confirm that issue seemed to be confined to the user’s account. I then spent the next hour doing the following:ġ. They hadn’t, Word had crashed before being able to detect that those files were not there. I double-checked to make sure that both the files I had moved had not recreated themselves. Then I logged the user out, asked them to log back in and had them relaunch Word. Users/username/Library/Application Support/Microsoft/Office/User Templates/Normal.dotm So this time, I moved the following files to a new folder that I created on the user’s desktop: When this error has cropped up in the past, I’ve fixed it in the past by removing Word’s Normal.dotm template from /Users/username/Library/Application Support/Microsoft/Office/User Templates or removing the com.microsoft preference files for the affected application from /Users/username/Library/Preferences.
None of her other Office 2011 applications were exhibiting the behavior it was specific to Word 2011. One of our users sent in a ticket to report that Word 2011 on her laptop kept crashing with an EXC_BAD_ACCESS error.
I had an interesting issue crop up yesterday.
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